Support – Technical Assistance for MARKITON Ceramic Printing Systems
At MARKITON, technical support is an essential part of our commitment to customers.
We understand that high-quality equipment and materials are only part of a successful ceramic printing workflow — reliable guidance, predictable technology, and expert assistance are just as important.
Our support team helps you achieve consistent, professional, and stable results at every stage of ceramic or glass printing, whether you are launching a small workshop or operating a full-scale production facility.
Comprehensive Technical Assistance
MARKITON provides complete support for printers and firing workflows.
We help optimize your production process so you can achieve precise color reproduction and flawless firing results.
Setup, Calibration & Material Guidance
Printer Installation & Configuration
Remote or on-site assistance for installing and calibrating MARKITON A4-300 and A3-300 ceramic printers.
Toner and Decal Material Expertise
Recommendations for LX, FX, and GX toners, EDP / LamDeco workflows, and coating selection based on your application.
Online Consultations & Remote Diagnostics
Our technical support team can quickly identify and resolve issues such as:
pale or faded colors
pinholes or white dots
toner adhesion problems
cracks after firing
incorrect firing temperature
streaks, banding, or artifacts
Remote diagnostics allow us to troubleshoot your system efficiently and get you back to full production.
Production Launch Support
For new workshops and studios, we provide:
We ensure that even beginners can produce professional-quality photoceramics from day one.
Help with Material Selection
Choosing the right consumables is essential.
We assist with selecting the optimal combination of:
- decal paper (EDP, LamDeco, Decapr)
- lacquer (MKV series)
- toner series (LX, FX, GX)
- firing temperature and curve
- ceramic blanks and glass substrates
This ensures maximum quality, compatibility, and long-term stability.
FAQ – Quick Answers to Common Issues
Visit our FAQ for diagnostics and solutions:
The FAQ includes solutions for common issues: pale color, pinholes, cracks, incorrect firing, toner not adhering, and more.
Warranty & Service
We also offer fast logistics for spare parts and replacement units.
Learn more:
Your Long-Term Technology Partner
Support is not an add-on — it is a key part of the MARKITON experience.
We provide:
detailed manuals
step-by-step guides
firing profiles
video tutorials
color management help
personal consultations
MARKITON is not just a supplier — it is your trusted technology partner in ceramic and glass printing.