Warranty & Service
Reliable Support for MARKITON Ceramic Printing Equipment
MARKITON provides its customers with dependable equipment, professional technical assistance, and fast service response.
We understand that ceramic printing hardware is the foundation of your business — which is why our quality and service standards are among the highest in the industry.
Warranty for MARKITON Ceramic Printers
Every MARKITON ceramic printer undergoes multi-stage testing, quality control, and factory pre-configuration before shipping.
12-month standard warranty
The warranty covers:
- electronic modules
- mechanical assemblies and drive components
- original MARKITON toner delivery units
- control panel and system controller
Important
The warranty is valid only when using original MARKITON consumables (toner, developer, decal paper).
This ensures correct system operation and prevents failures caused by incompatible third-party materials.
Optional extended warranty
Upon request, the warranty can be extended up to 24 months.
What the Warranty Does Not Cover
- Failures caused by non-original consumables
- Damage resulting from improper operation, transport, or mechanical impact
- Replacement of parts subject to natural wear (rollers, seals, etc.)
Spare Parts Availability & Lead Times
We maintain a warehouse of original components and consumables to minimize production downtime.
Most common spare parts
Always in stock.
Average dispatch time: 1–2 business days.
Rare or model-specific parts
On order.
Lead time: 10–21 days, depending on printer model and component complexity.
MARKITON works directly with component manufacturers, ensuring short lead times and optimized costs.
Technical Support & Service
We offer a full range of support and maintenance services.
Online technical support
MARKITON specialists assist with:
- malfunction diagnostics
- equipment configuration
- ceramic printing workflow optimization
- recommendations for firing curves and temperature settings
Customer training & onboarding
With every MARKITON printer you receive:
- production setup guidance
- instructional materials
- assistance in selecting a turnkey equipment configuration
Service & repair
Our engineering team performs:
- printer repair
- electronics and mechanical replacement
- fuser servicing and maintenance
Why Customers Choose MARKITON Service
- Fast diagnostics — 90% of issues are resolved remotely within one day
- Original spare parts in stock — minimal production downtime
- 20+ years of ceramic printing expertise
- Full support cycle — from printer delivery to training and long-term service
MARKITON ensures your ceramic printing systems operate consistently, reliably, and with maximum productivity.